Frequently asked questions
The questions we get asked most. If yours is not here, write to us: we reply within 2 hours.
Selling a watch
How do I sell my luxury watch with Chrono Barcelona?
Get in touch with our team through the form on this site. We guide you through the whole process: verifying the watch, making an offer and, if you agree, arranging the shipment or an in-person handover.
Is it safe to sell my watch to Chrono Barcelona?
Yes, completely. We take client privacy seriously and make sure every transaction is documented and recorded. We also collect your watch through a trusted courier.
How long does the selling process take?
It can be very quick. Once we confirm your watch is authentic, payment is made immediately.
How do you verify that my watch is authentic?
Our specialists check every aspect of the watch, from the paperwork and authenticity marks to its overall condition, to confirm it is genuine.
Can I sell my watch from anywhere in Spain?
Yes. We offer insured collection through our courier anywhere in Spain, or we arrange an in-person handover.
What if I am not sure what my watch is worth?
We give you a fair offer based on verifying and assessing your watch. If you are unsure, ask us for an initial estimate with no obligation.
Can I sell my watch without the original box or papers?
Yes, you can still sell it. That said, keeping the box and papers can help you get a better price.
How is payment made once authenticity is confirmed?
Payment is made straight away by bank transfer.
What happens if the watch does not pass verification?
We return it to you at no extra cost. You are never asked to pay for the valuation.